Delivery & Returns Policy
LEDGlow Australia will happily assist customers who wish to return or exchange goods purchased from our website or directly from our warehouse.
With a receipt or tax invoice:
We can provide a refund
All returned goods must be unused, in original packaging and in saleable condition
Receipts and tax invoices must be valid and intact
All refunds will be provided back by direct deposit or processed back onto the original credit card used for the purchase.
Without a receipt
We will record your proof of identification (eg drivers' licence) when processing change of mind returns without a receipt. Without this, we may not be able to accept your return.
- We can provide an exchange voucher or an exchange for 'like' goods
- All goods for exchange must be unused, in original packaging and in saleable condition
- Exchange vouchers are valid from time of issue and are redeemable online or at our warehouse. These vouchers are not redeemable for cash.
SHIPPING & DELIVERY
We understand how crucial it is to have what you need, when and where you need it. That's why we offer you a choice of delivery options:
- FREE next day delivery
- Express same day delivery
- Trade Counter Call & Collect
FREE Delivery on Orders $250+
Enjoy free delivery Australia wide when you order more than $250 online!
- Simply place your order before 5.30pm (AEST Mon-Fri) and your order will be shipped express the same day if stock is available.
Note: Orders weighing or having a cubic weight over 20kgs will be delivered by road only.
Express Same Day Delivery
If your product need is urgent, you can request our express door-to-door SAME DAY courier service (available in Sydney - price on application)
Call & Collect
Order by phone, fax or online and collect from our warehouse within 30 minutes (located in Alexandria NSW).